We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please bring the item back to the shop, if you are unable to pass by, please email us at info@nevinaltmann.com.

For returns done through our shipping partners, a return fee applies, same as the shipping cost.

You can always contact us for any return question at info@nevinaltmann.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and jewelry. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have - within 14 days of purchase - in Egypt only. You can visit our shops in person or ship it back.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For refunds of Cash On Delivery orders. You can either visit any of our stores and get a cash refund or get a refund through an online bank transfer.

International returns and exchanges are not accepted.